Set right on the edge of Volcanoes National Park in Rwanda, where more than a third of the world’s remaining mountain gorillas find refuge, Singita Kwitonda Lodge’s unrivalled position puts lifechanging gorilla trekking experiences within easy reach.
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All of the suites have uninterrupted views of the mountainous, forested national park. Each suite has been designed as a luxurious refuge for post-trek relaxation with a cosy sitting area warmed by a fireplace. Thoughtful in-room conveniences include a well-stocked pantry and minibar and a private dining space. The bedrooms (configured as a super king double or twin) have a rest area, dressing room with double vanity, and a spacious bathroom with a bath, separate toilet, indoor shower and glass-enclosed outdoor shower. A private terrace with a fireplace and heated plunge pool encourages closer engagement with the surrounding landscape.
Amenities
In-room massage treatments
Central fireplaces in suites and the main lodge
Private outdoor heated plunge pools
The on-site Akarabo Nursery and garden
Wine cellar and tastings
A dedicated Gear Room
Two Boutique & Gallery cabinets in the main area of Kwitonda Lodge
Conservation Room
Complimentary WiFi throughout the lodge
Electricity/power available: 220V. Converters are also available and hairdryers are supplied in each suite
Children of all ages are welcome at the lodge, but please note that the minimum age for gorilla trekking is 15
Singita Kwitonda Lodge
(
One Bedroom Suite )
Rates
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
AP Product Note EvenYears
Accepts children of all ages
A single supplement will apply if three or more single rooms are booked in a reservation.
Special terms apply over festive season 15 December - 5 January min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day.
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
A minimum stay of 2 nights is required year- round if guests are doing one activity in Volcanoes National Park during their stay, or 3 nights if doing 2 activities.
The check-in time at both Singita Kwitonda Lodge and Kataza House is 1pm, and check-out time at Kwitonda Lodge is strictly 11am; and at, Kataza House, check-out is strictly at 10am. No activities at Volcanoes National Park can be booked on the day of departure. This includes gorilla trekking,Golden monkey treks, hikes to the volcanoes and the hike to Dian Fosseys gravesite. Should guests wish to participate in Park activities on their last day, they need to book an additional night. There are no day-use facilities at Singita Volcanoes National Park for guests who have already checked out.
Gorialla Trekking - Permits are subject to availability at the time of booking. The minimum age requirement is 15. Proof of payment for the permit needs to be received within 24 hours, and passport details no later than 60 days prior to travel.
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 6 nights at any Singita Serengeti lodges and receive 1 night complimentary at Singita Serengeti and 50% off your last night at Singita Kwitonda or Kataza House - Valid 6 Jan 14 Dec 2021 and 2022
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK OFF-PEAK & SHOULDER-SEASON COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 4 nights at any Singita Serengeti lodges and receive 50% off one night at Singita Kwitonda or Kataza House and a complimentary night at Singita Serengeti, and 50% off the private vehicle in Singita Serengeti - Valid 6 Jan 31 May & 1 Sep 14 Dec 2021 and 2022
Supplier Closures & Block Out
Minimum 2 night stay required - all year round
Inclusions and Exclusions
INCLUDES
· Accommodation at Singita Kwitonda Lodge includes
· All meals and beverages (excluding French Champagne)
· Laundry service
· Wi-fi where applicable
Accommodation at Singita Kataza House includes
· All meals and beverages (excluding French Champagne)
· House manager, chef and house staff
· Laundry service
· Wi-fi where applicable
EXCLUDES
· Telephone calls
· Tourism Development Levy
· Purchases from the Singita Boutique & Gallery
· French Champagne
· Spa treatments
· Any day trips or transfers to and from Singita Volcanoes National Park
· Permits for gorilla-trekking, golden monkeys or any other activities
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
Tour Leader Policy
PILOT/GUIDE ACCOMMODATION
· Rate is nett and non-commissionable
· Includes meals & accommodation only
Amenities
2021 Virtuoso Amenities
· Upgrade on arrival, subject to availability
· Daily Breakfast (included in rates)
· A gift valued at USD $100 (per room, double occupancy)
· Early Check-In / Late Check-Out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
AP Product Note EvenYears
Accepts children of all ages
A single supplement will apply if three or more single rooms are booked in a reservation.
Special terms apply over festive season 15 December - 5 January min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day.
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
A minimum stay of 2 nights is required year- round if guests are doing one activity in Volcanoes National Park during their stay, or 3 nights if doing 2 activities.
The check-in time at both Singita Kwitonda Lodge and Kataza House is 1pm, and check-out time at Kwitonda Lodge is strictly 11am; and at, Kataza House, check-out is strictly at 10am. No activities at Volcanoes National Park can be booked on the day of departure. This includes gorilla trekking,Golden monkey treks, hikes to the volcanoes and the hike to Dian Fosseys gravesite. Should guests wish to participate in Park activities on their last day, they need to book an additional night. There are no day-use facilities at Singita Volcanoes National Park for guests who have already checked out.
Gorialla Trekking - Permits are subject to availability at the time of booking. The minimum age requirement is 15. Proof of payment for the permit needs to be received within 24 hours, and passport details no later than 60 days prior to travel.
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 6 nights at any Singita Serengeti lodges and receive 1 night complimentary at Singita Serengeti and 50% off your last night at Singita Kwitonda or Kataza House - Valid 6 Jan 14 Dec 2021 and 2022
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK OFF-PEAK & SHOULDER-SEASON COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 4 nights at any Singita Serengeti lodges and receive 50% off one night at Singita Kwitonda or Kataza House and a complimentary night at Singita Serengeti, and 50% off the private vehicle in Singita Serengeti - Valid 6 Jan 31 May & 1 Sep 14 Dec 2021 and 2022
Supplier Closures & Block Out
Minimum 2 night stay required - all year round
Inclusions and Exclusions
INCLUDES
· Accommodation at Singita Kwitonda Lodge includes
· All meals and beverages (excluding French Champagne)
· Laundry service
· Wi-fi where applicable
Accommodation at Singita Kataza House includes
· All meals and beverages (excluding French Champagne)
· House manager, chef and house staff
· Laundry service
· Wi-fi where applicable
EXCLUDES
· Telephone calls
· Tourism Development Levy
· Purchases from the Singita Boutique & Gallery
· French Champagne
· Spa treatments
· Any day trips or transfers to and from Singita Volcanoes National Park
· Permits for gorilla-trekking, golden monkeys or any other activities
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
Tour Leader Policy
PILOT/GUIDE ACCOMMODATION
· Rate is nett and non-commissionable
· Includes meals & accommodation only
Amenities
2021 Virtuoso Amenities
· Upgrade on arrival, subject to availability
· Daily Breakfast (included in rates)
· A gift valued at USD $100 (per room, double occupancy)
· Early Check-In / Late Check-Out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
AP Product Note EvenYears
Accepts children of all ages
A single supplement will apply if three or more single rooms are booked in a reservation.
Special terms apply over festive season 15 December - 5 January min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day.
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
A minimum stay of 2 nights is required year- round if guests are doing one activity in Volcanoes National Park during their stay, or 3 nights if doing 2 activities.
The check-in time at both Singita Kwitonda Lodge and Kataza House is 1pm, and check-out time at Kwitonda Lodge is strictly 11am; and at, Kataza House, check-out is strictly at 10am. No activities at Volcanoes National Park can be booked on the day of departure. This includes gorilla trekking,Golden monkey treks, hikes to the volcanoes and the hike to Dian Fosseys gravesite. Should guests wish to participate in Park activities on their last day, they need to book an additional night. There are no day-use facilities at Singita Volcanoes National Park for guests who have already checked out.
Gorialla Trekking - Permits are subject to availability at the time of booking. The minimum age requirement is 15. Proof of payment for the permit needs to be received within 24 hours, and passport details no later than 60 days prior to travel.
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 6 nights at any Singita Serengeti lodges and receive 1 night complimentary at Singita Serengeti and 50% off your last night at Singita Kwitonda or Kataza House - Valid 6 Jan 14 Dec 2021 and 2022
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK OFF-PEAK & SHOULDER-SEASON COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 4 nights at any Singita Serengeti lodges and receive 50% off one night at Singita Kwitonda or Kataza House and a complimentary night at Singita Serengeti, and 50% off the private vehicle in Singita Serengeti - Valid 6 Jan 31 May & 1 Sep 14 Dec 2021 and 2022
Supplier Closures & Block Out
Minimum 2 night stay required - all year round
Inclusions and Exclusions
INCLUDES
· Accommodation at Singita Kwitonda Lodge includes
· All meals and beverages (excluding French Champagne)
· Laundry service
· Wi-fi where applicable
Accommodation at Singita Kataza House includes
· All meals and beverages (excluding French Champagne)
· House manager, chef and house staff
· Laundry service
· Wi-fi where applicable
EXCLUDES
· Telephone calls
· Tourism Development Levy
· Purchases from the Singita Boutique & Gallery
· French Champagne
· Spa treatments
· Any day trips or transfers to and from Singita Volcanoes National Park
· Permits for gorilla-trekking, golden monkeys or any other activities
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
Tour Leader Policy
PILOT/GUIDE ACCOMMODATION
· Rate is nett and non-commissionable
· Includes meals & accommodation only
Amenities
2021 Virtuoso Amenities
· Upgrade on arrival, subject to availability
· Daily Breakfast (included in rates)
· A gift valued at USD $100 (per room, double occupancy)
· Early Check-In / Late Check-Out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
AP Product Note EvenYears
Accepts children of all ages
A single supplement will apply if three or more single rooms are booked in a reservation.
Special terms apply over festive season 15 December - 5 January min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day.
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
A minimum stay of 2 nights is required year- round if guests are doing one activity in Volcanoes National Park during their stay, or 3 nights if doing 2 activities.
The check-in time at both Singita Kwitonda Lodge and Kataza House is 1pm, and check-out time at Kwitonda Lodge is strictly 11am; and at, Kataza House, check-out is strictly at 10am. No activities at Volcanoes National Park can be booked on the day of departure. This includes gorilla trekking,Golden monkey treks, hikes to the volcanoes and the hike to Dian Fosseys gravesite. Should guests wish to participate in Park activities on their last day, they need to book an additional night. There are no day-use facilities at Singita Volcanoes National Park for guests who have already checked out.
Gorialla Trekking - Permits are subject to availability at the time of booking. The minimum age requirement is 15. Proof of payment for the permit needs to be received within 24 hours, and passport details no later than 60 days prior to travel.
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 6 nights at any Singita Serengeti lodges and receive 1 night complimentary at Singita Serengeti and 50% off your last night at Singita Kwitonda or Kataza House - Valid 6 Jan 14 Dec 2021 and 2022
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK OFF-PEAK & SHOULDER-SEASON COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 4 nights at any Singita Serengeti lodges and receive 50% off one night at Singita Kwitonda or Kataza House and a complimentary night at Singita Serengeti, and 50% off the private vehicle in Singita Serengeti - Valid 6 Jan 31 May & 1 Sep 14 Dec 2021 and 2022
Supplier Closures & Block Out
Minimum 2 night stay required - all year round
Inclusions and Exclusions
INCLUDES
· Accommodation at Singita Kwitonda Lodge includes
· All meals and beverages (excluding French Champagne)
· Laundry service
· Wi-fi where applicable
Accommodation at Singita Kataza House includes
· All meals and beverages (excluding French Champagne)
· House manager, chef and house staff
· Laundry service
· Wi-fi where applicable
EXCLUDES
· Telephone calls
· Tourism Development Levy
· Purchases from the Singita Boutique & Gallery
· French Champagne
· Spa treatments
· Any day trips or transfers to and from Singita Volcanoes National Park
· Permits for gorilla-trekking, golden monkeys or any other activities
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
Tour Leader Policy
PILOT/GUIDE ACCOMMODATION
· Rate is nett and non-commissionable
· Includes meals & accommodation only
Amenities
2021 Virtuoso Amenities
· Upgrade on arrival, subject to availability
· Daily Breakfast (included in rates)
· A gift valued at USD $100 (per room, double occupancy)
· Early Check-In / Late Check-Out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
AP Product Note EvenYears
Accepts children of all ages
A single supplement will apply if three or more single rooms are booked in a reservation.
Special terms apply over festive season: 15 December - 5 January min 3-night stay is required, No arrivals and departures allowed on Christmas Day or New Years Day.
A party that occupies more than 60% of the beds on any given night is considered a group and special rates and T&Cs apply
A minimum stay of 2 nights is required year- round if guests are doing one activity in Volcanoes National Park during their stay, or 3 nights if doing 2 activities.
The check-in time at both Singita Kwitonda Lodge and Kataza House is 1pm, and check-out time at Kwitonda Lodge is strictly 11am; and at, Kataza House, check-out is strictly at 10am. No activities at Volcanoes National Park can be booked on the day of departure. This includes: gorilla trekking,Golden monkey treks, hikes to the volcanoes and the hike to Dian Fosseys gravesite. Should guests wish to participate in Park activities on their last day, they need to book an additional night. There are no day-use facilities at Singita Volcanoes National Park for guests who have already checked out.
Gorialla Trekking - Permits are subject to availability at the time of booking. The minimum age requirement is 15. Proof of payment for the permit needs to be received within 24 hours, and passport details no later than 60 days prior to travel.
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 6 nights at any Singita Serengeti lodges and receive 1 night complimentary at Singita Serengeti and 50% off your last night at Singita Kwitonda or Kataza House - Valid: 6 Jan 14 Dec 2021 and 2022
SINGITA SERENGETI / SINGITA VOLCANOES NATIONAL PARK OFF-PEAK & SHOULDER-SEASON COMBO Book 3 nights at Singita Kwitonda Lodge or Kataza House with 4 nights at any Singita Serengeti lodges and receive 50% off one night at Singita Kwitonda or Kataza House and a complimentary night at Singita Serengeti, and 50% off the private vehicle in Singita Serengeti - Valid: 6 Jan 31 May & 1 Sep 14 Dec 2021 and 2022
Supplier Closures & Block Out
Minimum 2 night stay required - all year round
Inclusions and Exclusions
INCLUDES
· Accommodation at Singita Kwitonda Lodge includes:
· All meals and beverages (excluding French Champagne)
· Laundry service
· Wi-fi where applicable
Accommodation at Singita Kataza House includes:
· All meals and beverages (excluding French Champagne)
· House manager, chef and house staff
· Laundry service
· Wi-fi where applicable
EXCLUDES
· Telephone calls
· Tourism Development Levy
· Purchases from the Singita Boutique & Gallery
· French Champagne
· Spa treatments
· Any day trips or transfers to and from Singita Volcanoes National Park
· Permits for gorilla-trekking, golden monkeys or any other activities
FIT Cancellation Policy
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021:
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022:
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Groups Cancellation Policies
Group bookings, rates, payment and cancellation terms need to be negotiated on an ad hoc basis. Important to note here though is that a Group is deemed as such if the party occupies more than 60% of the beds at any given lodge.
2021:
Standard bookings
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 14 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
2022:
Standard bookings
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 25% non-refundable deposit. The balance of payment is due on guest departure.
Penalty of 25% of the total reservation value if cancelled up to 61 days prior to arrival
Penalty of 100% penalty if cancelled 60 days or less prior to arrival
Festive Season bookings (15 December 5 January annually)
Provisional reservations may be held for 21 days, thereafter must be released or confirmed with a 50% non-refundable deposit. The balance of payment is due guest departure
In the event of any confirmed reservation being cancelled during the Festive Season, defined as 15 December 5 January annually, the following cancellation fees will be charged
Penalty of 50% of the total reservation value if cancelled up to 121 days prior to arrival
Penalty of 100% of total reservation value if cancelled 120 days or less prior to arrival
Child Policies (Supplier)
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
Tour Leader Policy
PILOT/GUIDE ACCOMMODATION
· Rate is nett and non-commissionable
· Includes meals & accommodation only
Amenities
2021 Virtuoso Amenities:
· Upgrade on arrival, subject to availability
· Daily Breakfast (included in rates)
· A gift valued at USD $100 (per room, double occupancy)
· Early Check-In / Late Check-Out, subject to availability
· Complimentary Wi-Fi
Rates Manual Child Policy
Child Policy
Infants under the age of 2 years will be accommodated free of charge.
Children aged 2-15 years will be accommodated at 50% of the adult rate when sharing a standard Suite with one adult or another child.
A single child accommodated in their own suite will attract the full adult rate.
Triples are available on request and are subject to availability.
The minimum age requirement for gorilla-trekking is 15 years.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
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